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Security

Financial Tips

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Your personal and confidential financial information and transactions are highly safeguarded by Industrial Bank.

Industrial Bank partners with cutting-edge technology firms to ensure the most secure digital environment for our valued customers. We offer you safe and reliable Internet Banking. Through our use of the following security measures, you can be completely confident.

Secure Communications

Our system ensures that data-exchanged between your PC and our computer system is encrypted with 128-bit encryption – the industry standard. Encryption is accomplished through Secure Sockets Layers (SSL), which utilizes mathematical formulas to "encrypt" or hide, information from prying eyes on the Internet. Additionally, if SSL detects that data was added or deleted after you sent it to the bank, the connection will be severed in order to guard against any tampering. Industrial Bank uses the most popular browsers because they have the SSL security feature built into them.

Secure Environment

Our computer system does not connect directly to the Internet. It is isolated from the network via a "firewall." A firewall is a combination of software and hardware products that designate parameters, and control and limit outside computers' access to the bank's internal networks and databases. You can feel secure knowing that our firewall protects your personal information from unauthorized access.

Secure Login

User Identification Codes and passwords are isolated from the Internet by being stored on Industrial Bank's computer. This way, the passwords and IDs cannot be easily accessed or downloaded by anyone on the Internet. Additionally, user passwords can vary from eight to twelve characters, which means the chance of randomly guessing a password is less than one in one billion! The system also checks for invalid logins and automatically disallows a user after three invalid login attempts. This prohibits a hacker from gaining access to our system, thus protecting your accounts.

Keep your Account and Personal Information Safe

Industrial Bank is committed to keeping your accounts safe and secure. As an online banking customer, you can rest easy knowing that we are doing all we can to keep your account information safe. Protecting your account is a team effort. The below information will give you the tools and resources you need to keep your online banking transactions secure.

Password Protection & PIN

Your password is secret and confidential; be sure to keep it that way. Never give your password to anyone, whether in person or over the phone. When creating your password Use a complex password with at least nine to seventeen characters;  must be a combination of 1 uppercase letter, 1 lower case letter, 1 number and 1 special character. 

The password should not include keywords, predictable terms, and number series (For example, Happy12345

Industrial Bank suggests changing your password every 90 days for security reasons.

Multi-Factor Authentication

Multi-factor authentication (MFA) is a security system Industrial Bank uses for online banking that ensures your account stays safe. It works by making sure there is more than one form of authentication to verify that only the authorized user is able to access account information.

Encryption

Your first line of defense in preventing online ID theft and fraud on your accounts is a strong password and PIN (Personal Identification Number). Be sure not to share them with anyone as most frauds involving hijacked accounts start with someone the victim knows.

Industrial Bank Mobile App Data Deletion

To give mobile banking users more transparency and control over their data, please view the information below to submit a request to delete your Industrial Bank app account and data. This would include usernames, email addresses, passwords, phone numbers, two-factor authentication (2FA), biometric data (fingerprints), and similar information used to authenticate your log-in. This request does not close your Industrial Bank accounts, it only discontinues access to your accounts via the Industrial Bank Mobile Banking app.

  • We will only accept and delete data requests by calling us at 202-722-2000 and ask for Online Banking Service or by email at customerservice@industrial-bank.com
  • Information such as your usage history, account information, and banking activity will be retained in compliance with regulatory guidelines.
  • As a regulated industry, we are required by law to retain data about your online profile for a period of no less than three years. Therefore, deleting your online profile will not delete all of the historical records associated with your existing enrollment.
  • Please review our Privacy Policy for further information concerning your personal information at Industrial Bank.

Privacy Policies

The Industrial Bank privacy policies protecting your personal information are stringent. Your confidential information is treated with the utmost care, meeting or exceeding federal and state mandates. View Industrial Bank Privacy Notice.


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Financial Education - Identity Protection

Never provide your personal information such as SSN, account numbers, PIN number to anyone over the phone or via email unless you have initiated the communication.  Industrial Bank will never randomly call or email you requesting your personal information

Identifying the Most Common Online Threats 

Phishing - Phishers send an email or pop-up message that claims to be from a business or organization that you may deal with. The message may ask you to “update,” “validate,” or “confirm” your account information. Some phishing emails threaten a dire consequence if you don’t respond. The messages direct you to a website that looks just like a legitimate organization’s site. But it isn’t. It’s a bogus site whose sole purpose is to trick you into divulging your personal information so the operators can steal your identity and run up bills or commit crimes in your name. Industrial Bank will never ask you to give personal information through email or from a random pop-up window while you are on the Internet.

Pharming- This cyber-crime intercepts Internet traffic and re-routes it to a fraudulent site. Once there, the victim is asked to enter personal information, just as with phishing.

Malware - This is software designed to infiltrate or damage a computer system without the owner’s knowledge. Examples of malware include computer viruses, worms, trojan horses, spyware, and adware.

Online Educational Resources

The sites below offer valuable information on  steps you can take to protect your identity, report ID theft, or learn more about regulations.

Just a note, the customer services I received today was outstanding, knowledgeable, patient, professional and simply helpful. Mrs. Tekel is an asset.

Norman R. Hodges
Owner of 4c Mobile Services

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